GEM & GRM
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Thank you for choosing GEM & GRM

You’re about to join hundreds of travel agencies all around the world who help customers change their travel plans quickly and safely with GEM & GRM. We believe GEM & GRM will help you support and grow your travel business every day.

Wishing you the best success,

 

Get started

1.

 

 

Please note that by downloading and installing GEM & GRM, you acknowledge that you agree to the Terms of Service.

2.

You may be warned by your antivirus software when downloading the installation files. The files are of course harmless and don’t contain any malware or viruses. Ignore the warning and proceed. 

3.

Before the installation, turn off your Galileo Desktop and Smartpoint and click the downloaded files to start. Travelport Smartpoint must be turned off during the entire installation.

4.
When you start GEM or GRM for the first time, you will need to enable ActiveX components twice.

5.

After the installation, open your Travelport Smartpoint and you will find the GEM and GRM buttons added to your toolbar. You can also run GEM and GRM in Smartpoint by using the #GEM and #GRM entries in your terminal window. If the system returns the error response CHECK ACTION CODE, please follow these instructions.

FQP Assistant and GEM

Download FQP Assistant and use it for free along with GEM. It’ll help you when you need to receive a specific Fare calculation which is not returned by the Galileo GDS after >FQ< or >FQBB< based on the PNR, or if the PNR cannot be used.

 

Support

Do you want to ask us something about GEM & GRM? Have you got stuck? We’re ready to assist you at support@cee-systems.com.
 

To be able to assist you properly, please ask your local Travelport to add PCC 5A5N into the SVCB field of the AAT table of your PCCs using GEM, fill in this troubleshooting form (here’s how it’s done) and send it to us. This’ll enable us to know all the details and help you with your questions.

 

FAQ

 

Downloads & Tutorials

LINKS
ABOUT

sales@cee-systems.com

 

CEE Travel Systems provides software solutions for users of Travelport GDS systems Galileo™, Apollo™ and Worldspan™.

Head office:

C.E.E. Group Travelport a.s.

Futurama Business Park

Sokolovska 685/136f

Prague, 18600, Czech Republic

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